Aberroof Roofing Specialists
Aberdeen & Aberdeenshire
At Aberroof Roofing Specialists, we respect your privacy and are committed to handling your personal information responsibly and securely.
This policy explains what information we collect, why we use it, how it is protected and your rights under UK data protection law.
Aberroof Roofing Specialists provides roofing, repairs, maintenance and related services throughout Aberdeen and Aberdeenshire.
Aberroof is responsible for deciding how and why personal information is used in connection with customer enquiries and roofing services.
For privacy enquiries, contact: info@aberroof.co.uk
When you contact Aberroof or request roofing services, we may collect:
We may also receive information when you contact us by telephone, email, WhatsApp, through our website or through a referral.
We use relevant personal information to:
We only use personal information where we have an appropriate lawful basis under UK data protection legislation.
Depending on the circumstances, we process personal information on the following grounds:
Contract and pre-contract enquiries: To respond to requests for quotations and arrange or carry out agreed roofing work.
Legitimate interests: To manage customer enquiries, organise follow-ups, maintain relevant business records and deal with service concerns, where those interests are not overridden by your rights.
Legal obligations: To maintain records or disclose information where required by applicable law.
Consent: Where consent is legally required for a particular activity, such as certain optional cookies or marketing communications, we will request it before carrying out that activity. Consent can be withdrawn where applicable.
Our website provides an enquiry form where customers can submit details of roofing requirements and upload relevant photographs.
This information is used to review the enquiry, assess the requested work and contact the customer where necessary.
Submitting an enquiry does not automatically create a contract for roofing work. Please avoid including unnecessary sensitive personal information in enquiry descriptions or photographs.
Aberroof uses a private enquiry management system to organise customer enquiries, job information, notes and follow-up activities.
Enquiries received through the website and enquiries recorded manually following telephone calls, messages or referrals may be stored in this system.
Access to customer records is restricted to authorised users and relevant service providers who require access for legitimate business or technical purposes.
Photographs provided by customers may be used to understand roofing problems, assess work requirements and support quotation or job discussions.
Photographs and related property information may be retained as part of the relevant enquiry or job record where necessary.
Customer-submitted photographs will not automatically be used for public marketing or published as project examples. Any separate marketing use will require an appropriate lawful basis and any necessary permissions.
We may share relevant information with trusted parties where reasonably necessary to provide our services or meet legal requirements.
These may include:
Aberdeen Business Online provides website and digital business software services to Aberroof and may process relevant information as part of authorised technical support and system operation. We do not sell customer personal information.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
These measures include restricted access to customer management systems and appropriate website security controls.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, taking account of the status of an enquiry or project, relevant legal obligations and the need to resolve disputes. Information that is no longer required will be securely deleted or anonymised where appropriate.
Some technology or communications providers may process information outside the United Kingdom. Where international transfers of personal information take place, we will ensure that an appropriate lawful transfer mechanism or safeguard applies, as required by UK data protection law.
Cookies are small files that websites may store on your device.
Our website and associated services may use cookies or similar technology needed for essential functions, including security or authenticated access to private systems.
If optional analytics, advertising or other non-essential cookies are used, we will provide the required information and consent controls before they are set, where required by law.
You can also manage cookies through your browser settings, although blocking essential cookies may affect certain website functions.
Depending on the circumstances, you may have the right to:
To exercise your rights, please contact us using the details below. We will respond in accordance with applicable data protection law.
If you have concerns about how your personal information has been handled, please contact Aberroof in the first instance.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
ICO website: www.ico.org.uk
We may update this policy when our services, systems or legal obligations change. The latest version will be published on this website with an updated revision date.
For questions about this policy or requests relating to your personal information:
Aberroof Roofing Specialists
Aberdeen & Aberdeenshire
Email: info@aberroof.co.uk
Last updated: 14 October 2026
